> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendovex.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trade Status Reference

> What each trade status means and what action is needed.

Every trade on Sendovex moves through a defined set of statuses. Here is what each one means and who needs to act.

## Status definitions

| Status                | Meaning                                                                    | Who acts next     |
| --------------------- | -------------------------------------------------------------------------- | ----------------- |
| Waiting for escrow    | Trade created, waiting for merchant to lock crypto in escrow               | Merchant          |
| Escrow being prepared | Merchant started the escrow process, transaction pending on-chain          | Merchant          |
| Escrow funded         | Crypto is locked. Buyer must now send fiat payment                         | Buyer             |
| Payment marked sent   | Buyer has marked fiat as sent, waiting for merchant to confirm and release | Merchant          |
| Released              | Trade is done. Crypto released to buyer's wallet                           | Nobody (finished) |
| Resolved for buyer    | A dispute was resolved in the buyer's favour                               | Nobody (finished) |
| Resolved for seller   | A dispute was resolved in the seller's favour                              | Nobody (finished) |
| Disputed              | A dispute has been opened. Sendovex is reviewing                           | Sendovex admin    |
| Cancelled             | Trade was cancelled before escrow was funded. No funds moved               | Nobody (finished) |
| Timed out             | Escrow timeout expired. Crypto returned to merchant                        | Nobody (finished) |

## What to do if your trade is stuck

**Waiting for escrow:** The merchant has not funded escrow yet. Give them a few minutes. If there is no response, you can cancel the trade at this stage.

**Escrow being prepared:** The merchant has started but the on-chain transaction is still confirming. Wait a moment.

**Escrow funded:** You need to send the fiat payment and tap **I've Sent Payment**. If you have already sent fiat but cannot mark it as sent, contact support.

**Payment marked sent:** The merchant has not released escrow. Message them in the trade chat. If they are unresponsive, open a dispute from the trade screen.

**Disputed:** A Sendovex agent is reviewing your case. You may be asked to provide bank statements or transfer screenshots as evidence. Respond promptly to support messages.

## Cancellation

See [Cancellation](/trading/cancellation) for the full rules on how and when a trade can be cancelled.