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Identity verification is a one-time process. Once approved, you never have to do it again.

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Why it is required

Trades of $1,000 or more require identity verification. Unverified accounts can only trade below that threshold. Merchants who complete verification also receive a verified badge on their listings, which buyers can see.

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How to start

  1. Tap Account at the bottom of the app.
  2. Under the Verification section, tap Identity Verification.
  3. Tap Start Verification.
  4. The verification flow opens inside the app. Follow the steps to scan your ID and complete a liveness check.
The process takes about 3 minutes.

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What you need

  • A valid government-issued ID (national ID, passport, or driver’s license)
  • A working front-facing camera for the liveness check
  • Good lighting

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What the statuses mean

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After approval

  • Trades of $1,000 or more are now available to you.
  • You have one opportunity to correct your name immediately after approval. Tap Edit Account at the top of the Account screen and update it before that window closes. Once you save that correction, the name is permanently locked.
  • If you are a merchant, a verified badge appears on your listings.

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If your verification was declined

Common reasons:
  • ID photo was blurry or had glare
  • Selfie did not match the ID photo
  • ID is expired
Tap Try Again from the Identity Verification screen. Use clear photos in good lighting and ensure the name you entered at signup matches your ID.
Your ID is processed by our verification partner and never stored by Sendovex.