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Documentation Index

Fetch the complete documentation index at: https://docs.sendovex.com/llms.txt

Use this file to discover all available pages before exploring further.

Every trade on Sendovex moves through a defined set of statuses. Here is what each one means and who needs to act.

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Status definitions

StatusMeaningWho acts next
Waiting for escrowTrade created, waiting for merchant to lock crypto in escrowMerchant
Escrow being preparedMerchant started the escrow process, transaction pending on-chainMerchant
Escrow fundedCrypto is locked. Buyer must now send fiat paymentBuyer
Payment marked sentBuyer has marked fiat as sent, waiting for merchant to confirm and releaseMerchant
ReleasedTrade is done. Crypto released to buyer’s walletNobody (finished)
Resolved for buyerA dispute was resolved in the buyer’s favourNobody (finished)
Resolved for sellerA dispute was resolved in the seller’s favourNobody (finished)
DisputedA dispute has been opened. Sendovex is reviewingSendovex admin
CancelledTrade was cancelled before escrow was funded. No funds movedNobody (finished)
Timed outEscrow timeout expired. Crypto returned to merchantNobody (finished)

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What to do if your trade is stuck

Waiting for escrow: The merchant has not funded escrow yet. Give them a few minutes. If there is no response, you can cancel the trade at this stage. Escrow being prepared: The merchant has started but the on-chain transaction is still confirming. Wait a moment. Escrow funded: You need to send the fiat payment and tap I’ve Sent Payment. If you have already sent fiat but cannot mark it as sent, contact support. Payment marked sent: The merchant has not released escrow. Message them in the trade chat. If they are unresponsive, open a dispute from the trade screen. Disputed: A Sendovex agent is reviewing your case. You may be asked to provide bank statements or transfer screenshots as evidence. Respond promptly to support messages.

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Cancellation

See Cancellation for the full rules on how and when a trade can be cancelled.